Last updated: March 19, 2025

This Privacy Policy explains how Eau da Perfumes (“we,” “us,” “our,” or the “Site”) collects, uses, and shares your personal information when you visit, use our services, or make a purchase from eaudaperfumes.com.au (the “Site”), or otherwise engage with us regarding our services (collectively, the “Services”). “You” or “your” refers to anyone using the Services, whether as a customer, visitor, or any other individual whose information we process under this policy.

Please read this Privacy Policy carefully. By accessing or using our Services, you consent to the collection, use, and disclosure of your information as outlined here. If you do not agree, please refrain from using the Services.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal, operational, or regulatory reasons. When updates are made, we will post the revised policy on this Site, amend the “Last updated” date, and take any other actions required by applicable law.

How We Collect and Use Your Personal Information

To provide and enhance the Services, we gather personal information from various sources depending on your interactions with us.

In addition to the uses described below, we may also use your information to communicate with you, deliver or improve our Services, comply with legal obligations, enforce applicable terms, and protect our rights and those of our users.

Types of Personal Information We Collect

The personal information we collect depends on your interaction with our Site and Services. "Personal information" refers to details that identify or relate to you. The categories include:

Information You Provide Directly:

  • Contact details: Name, address, phone number, email.
  • Order details: Billing and shipping addresses, payment confirmation, order history.
  • Account details: Username, password, security questions.
  • Shopping activity: Viewed products, items added to your cart, loyalty points, reviews, referrals, gift cards, and purchases.
  • Customer support interactions: Any details you include in communications with us.

Some features require you to provide specific information, and choosing not to may limit your access to those features.

Information We Automatically Collect:

We may collect Usage Data via cookies, pixels, and similar technologies. This may include:

  • Device and browser details.
  • IP address and network information.
  • Site usage patterns and interactions.

Information from Third Parties:

We may also collect information from:

  • Vendors and service providers (e.g., Shopify).
  • Payment processors for order fulfillment.
  • Marketing or analytics partners through cookies or similar technologies when you interact with our Site, emails, or ads.

Any third-party data is handled per this Privacy Policy. See the "Third Party Websites and Links" section for more.

How We Use Your Personal Information

1. Providing Services

We use your information to:

  • Process payments and fulfill orders.
  • Manage your account and related features like shipping, returns, and exchanges.
  • Notify you about purchases and account activity.
  • Enhance your experience, including integrations with Shopify’s additional services.

2. Marketing and Advertising

We may send promotional emails, SMS, or postal communications and personalize ads on our Site and elsewhere.

3. Security and Fraud Prevention

We use your information to detect and address fraudulent or illegal activity. Keep your account credentials secure and notify us immediately if you suspect unauthorized access.

4. Customer Support and Improvements

We process your information to provide support and to continuously enhance our Services, in line with our business interests.

Cookies

We use Cookies to:

  • Power and improve our Site.
  • Analyze usage to optimize performance and user experience.
  • Personalize content and advertising.

For details on Shopify-related Cookies, visit Shopify’s Cookie Policy.

You can manage cookie settings through your browser, but blocking cookies may impact certain functionalities.

How We Share Personal Information

We may share your personal information with:

  • Vendors/service providers (e.g., payment processors, fulfillment partners, analytics providers).
  • Business and marketing partners.
  • Our affiliates within our corporate group.

We may also disclose information:

  • At your request or with your consent.
  • To comply with legal obligations.
  • During business transactions like mergers or acquisitions.
Category Recipients
Identifiers (e.g., contact & order info) Vendors, business & marketing partners, affiliates
Commercial info (e.g., orders, shopping history) Vendors, business & marketing partners, affiliates
Network activity (e.g., Usage Data) Vendors, business & marketing partners, affiliates
Geolocation data Vendors, business & marketing partners, affiliates

We do not use or share sensitive personal information for profiling or inference purposes.

Third Party Websites and Links

Our Site may link to third-party platforms. We are not responsible for their privacy or security practices, and we encourage you to review their policies before sharing information.

Children's Data

Our Services are not directed at children, and we do not knowingly collect data from individuals under 16. If you believe we have collected a child's data, please contact us to request deletion.

We do not “sell” or “share” children’s data as defined by applicable laws.

Security and Data Retention

While we take steps to protect your information, no system is entirely secure. Please avoid transmitting sensitive data via unsecured channels.

Retention periods depend on business and legal needs, such as:

  • Fulfilling orders or contracts.
  • Complying with legal obligations.
  • Resolving disputes or enforcing agreements.